Cancellation and Refund

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

The item must be returned within 7 days of purchase.
The item must be unused, unopened, and in its original packaging.
Proof of purchase or order confirmation must be provided.
Certain products may not be eligible for refunds due to hygiene or safety reasons (e.g., opened or used cosmetics, skincare products).

2. Refund Process:

To initiate a refund, please contact our customer service team at care@myorganicedge.com to request a return authorization.
Once your return is approved, you will be provided with instructions on how to return the item.
Upon receipt of the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund.
If the return is approved, a refund will be processed to the original method of payment within 7 business days.

3. Shipping Costs:

Shipping costs associated with the original purchase are non-refundable.
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged or defective product).

4. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately with photos of the item and packaging.
We will arrange for a replacement or refund at no additional cost to you.

5. Exchanges:

We do not offer exchanges for cosmetic products. If you would like to exchange an item for a different product, please follow the refund process and place a new order for the desired item.

6. Exceptions:

Refunds may be subject to additional terms and conditions for promotional or sale items.
Gift cards or e-gift cards are non-refundable and cannot be redeemed for cash.

7. Contact Us:

If you have any questions or concerns about our refund policy, please contact our customer service team at care@myorganicedge.com.

Please Note: This refund policy is subject to change without prior notice. We reserve the right to amend or update our refund policy at any time.